Questions answered
214 /week
Floor, kitchen & till — answered without pulling a senior off the pass
An on-shift assistant that answers from our own SOPs, allergen matrix, recipes, POS guides and roster — so a first-week hire isn't waiting on Marcus to ask whether they can hold the bone marrow. It cites where the answer came from, and when it isn't in the SOPs, it says so rather than guessing. Built to support Eleanor & Marcus, not replace them
Every answer carries a source chip. If staff can't see where an answer came from, they can't trust it on a busy pass — and neither can Eleanor when she reviews what it's been telling people.
Pulled the real recipe. It knows the pithivier carries bone marrow in the farce, so it answers the modification correctly — and warns the gluten and dairy are still there, rather than implying "no marrow" makes it safe.
Gave a procedure, not a paragraph. The till close is a numbered SOP with the one judgement call (cash out by >$10) routed to Priya, not guessed.
Read the roster for a manager. Same assistant, different permission — and it volunteered the staffing gap it could see.
Retrieval-only on anything safety-critical: it quotes the SOP or the allergen matrix, it doesn't paraphrase from memory.
"What can I swap for a dairy / nut allergy?"
3 new servers asked about allergen substitutions in the last seven days — the bunya-nut and macadamia dishes come up most. Suggests a 15-minute allergen-matrix refresher at next pre-service.
9 questions · 3 staff · trending ↑"Which dishes are gluten-free?"
Asked repeatedly mid-service rather than read off the matrix. Suggests printing the allergen card for the server station — a fix, not a lecture.
7 questions · 4 staff · steady"How do I split a bill on the POS?"
Recurring among week-one hires. Below the refresher threshold for now — the assistant is handling it, but it's on the list if it keeps climbing.
5 questions · 3 staff · watching"Where's the corkage policy?"
Spiked two weeks ago; added to the FAQ card and the induction pack. Questions dropped to near zero — the gap closed.
1 question · resolved ✓This panel doesn't grade anyone. It tells Marcus and Eleanor where the tribal knowledge isn't landing, so a five-minute pre-service brief or a printed card fixes the cause — instead of the same question being answered forty times a week. The teaching stays human; the assistant just shows where to point it.
Why it declines: the allergen matrix tells it what's in a dish, but cross-contact in a working kitchen is a clinical, human judgement that isn't in any document it holds. Inventing reassurance here could put a guest in hospital. On anything safety-critical the assistant is retrieval-only — it answers the part it can cite, refuses the part it can't, routes to Marcus or Chef, and files the gap so the SOP gets written. SFA food-safety and allergen obligations sit with named people, never with the model.
This page is a design concept, not a live system. The shift thread, the training-gaps panel and the refusal above are hand-built to show how the assistant should behave. A working version would be a thin chat layer over our own documents — the SOPs, allergen matrix, recipes, the Qashier POS guides and the roster — answering staff with a citation back to the source, and strictly retrieval-only on anything safety-critical. No backend runs behind this mock-up; the figures are synthetic but sized for a 60-seat room in Tanjong Pagar, closed Mondays. It exists because Singapore F&B is carrying roughly 10,000 unfilled roles and ~35% annual turnover — every departure takes tribal knowledge with it, and every new hire re-asks the same forty questions.